Computer Reconfiguration Information

What to expect:

• Your PC will be completely erased of all files, programs, operating systems and device configurations, e-mails and favorites.
• It will be returned to you in a state similar to when it was new.
• You should perform a backup of your valuable data prior to reconfiguration in addition to regular backups.
• For an additional fee, you may request that ht IT professional perform your backup prior to the reconfiguration
      - You must specify either "quick data backup" or "complete hard drive backup."
• You may wish to request very specific files for backup as even a "complete hard drive backup" can miss certain files that are hidden and infected.
      - Make sure you inform the IT professional of any passwords or special requirements for certain applications or users.

Prior to reconfiguration:

    ü Confirm that you understand the risks involved
    ü Locate all disks that came with your PC
 ü Locate all disks for programs to be re-installed
 ü Specify what to backup
 ü Perform your own backup
 ü Scan your backups for infections
 ü Plan and schedule down-time
 ü Obtain/configure a loaner PC if necessary
 ü Determine necessary upgrades and changes if any
 ü Obtain a price quote for reconfiguration
 ü Determine who will hook up PC after reconfiguration
 ü Note what items will be reinstalled
 ü Properly shutdown and unplug PC
            - Make a note of where each cable goes for plugging back in
 ü Plan and schedule a follow-up visit or phone call with an IT professional after reconfiguration

Possible difficulties:

• Certain items may make it more difficult or costly for the IT professional to reconfigure, such as:
      - Missing O.S. and application disks
      - Missing device drivers
      - Specialty applications to be re-installed
      - Special backups
      - Special backups of configuration settings

Ways to make it easier:

• Ways to make it faster and easier
      - Do your own backup and don't request an IT professional to do it for you
      - Know your passwords and config settings for e-mail and other
      - Have your O.S. and program disks available for the I.T. professional
      - Contact special apps support for information to re-install or backup or config
      - Know your network/wireless config settings if any

Post reconfiguration:

• When the PC is returned to you:
      - It will look different when it boots up
      - Icons will be missing or rearranged
      - Additional programs may need to be re-installed
      - Internet and e-mail settings may need to be re-added before they will work
      - Printer and camera drivers will need to be re-added before they will work
      - Data restore from back-up
      - Reconfig network/wireless settings if any

What to backup:

What to re-install:

Upgrades:

Passwords or requirements:

Windows username:_______________________________  Password:____________________________
        App username:_______________________________  Password:____________________________

        I understand that the IT professional will do what ever is necessary to provide the above services as requested on this form.

Initial:_______

        I also understand that there may be circumstances beyond the control of the IT professional that could prohibit these services from being performed.

Initial:_______

        I understand that a date of completion has been estimated on this form and that if certain services can not be performed or return date can not be met by the IT professional, the IT professional will notify me prior to reconfiguration; if I choose to continue in spite of services not being performed, that PC will be returned to be in it's current condition.

Initial:_______

I have read and understand the terms & conditions listed above and certify my agreement with these terms.

Signature:                                                                                                                                         Date:
____________________________________________________________________________________________